Shipping & Returns

SHIPPING
Per order shipping = $14.95. We adjust shipping down when possible; please call or email for details. Please carefully provide your correct shipping address. If the wrong address is supplied, FedEx will automatically correct and charge us an additional fee. If this happens, we will in turn charge you.

Domestic: Most orders are shipped USPS Priority Mail.  For domestic orders if you prefer FedEx, please indicate in the comments section of your order.  Most orders ship same or next business day. Expedited shipping is available upon request at an additional cost. Please request in the comments section of your order. In certain circumstances, an additional shipping amount may be applied due to size, weight or higher insurance value. This is not necessarily stated in the description of the product. You will receive an email with your tracking number from either USPS or FedEx. You can track at either www.usps.com or www.fedex.com.

International: All international orders are shipped via USPS Express Mail. Shipping charges are determined by weight of the package.  We charge you only what the postal service charges us. We will invoice you for the shipping.  You will receive an email with your tracking number when your order is shipped. You can track your package at www.usps.com.

RETURNS

There are no REFUNDS. There is no return of NRFB Barbies. We inspect all dolls before they leave our store to insure that the doll is as described on our website – NRFB, Mint, Etc. Returns are generally NOT accepted. If you choose to return any item that is NOT defective there is a 25% restocking fee. You have three (3) business days from receipt to notify us of your desire to return. At that time, a Return Authorization Number (RAN) will be given and must be written on the outside of the package or the package will NOT be accepted. Shipping costs are NOT refundable. The balance, after restocking fee is deducted, will be applied to a store credit only. Store credits expire after 90 days. When using the store credit you will need to mention said credit in the comments section of your next order.

If your item arrives damaged, you must notify us immediately with the item(s), all papers, packing materials, wrapping, original boxes, etc., retained. Damage will be reported to either FedEx or USPS and a damage claim initiated. Following inspection, merchandise will be replaced or refund of purchase price. There are no refunds of shipping costs. Not responsible for replacement or refunds if full insurance coverage has been declined.