Order and Pre-Order Policy
Once an order is placed on the website, it is processed. Any cancellation will be charged a 20% fee to cover the costs involved with processing the order and a store credit will be issued for the remainder. A Pre-Order account will be set up for anyone ordering a new release doll that is not ready to be shipped from the manufacturer and/or a doll that is not in stock and must be special ordered from the manufacturer. When a doll is Pre-Ordered it represents a commitment between our shop and the customer to purchase that doll when it arrives from the artist or manufacturer. So, payment will be taken IN FULL to hold a pre-order. When the item(s) arrive from the artist or manufacturer, it will be shipped immediately. For international pre-orders, an invoice will be sent for shipping. Pre-Order is NOT layaway. See Layaway Policy. To place an order when paying with a personal check or money order, you will need to call us at 501-224-5792.
We do offer layaway in some circumstances. Please call or email for details. If a layaway plan is approved and the customer wishes to cancel, there are NO REFUNDS of payments. A $25 fee for all payments 10 days past due will be applied to the balance. All items will be returned to stock if no payment is received after 30 days.
Method of Payment
We accept PayPal, VISA, MasterCard, American Express and Discover credit cards. When paying with a personal check or money order, please be aware that if you send a personal check your order will be held 10 business days from DEPOSIT of the check before shipment. We only make deposits every two or three weeks. If you send a money order, your order will ship immediately upon receipt. There is a $25 charge for all returned checks.